Social Media Management

An active social media presence exemplifies your commitment to communicating with customers. You’ll solidify your relationships, build loyalty, and generate more referrals. Our team has the experience across the many social media platforms you’ll need to create effective content and translate your existing messaging to your target audiences.

For your free social media audit and social marketing review, contact us so we can work together and help you achieve your marketing and sales goals!

Social Media Strategy

Understanding how your customers use each platform takes time. Using that information to share the right content at the right time requires planning.

We’ll work with you to create a social media marketing plan that combines timely messaging with engaging content.

social media strategy

Content Creation and Maintenance

There’s no shortage of shareable content on the Internet.

Finding content relevant to your customers and prospects – and combining that with original content – will showcase your brand and keep them engaged and returning to help build relationships for future business.

Once they see value in the content you provide, whether shared or original, they will not only trust you, they are more likely to become customers or referrals to other prospective customers.

content is king

Social Monitoring & Customer Care

Consumers solicit feedback via social media on a company’s product or service, and expect quick responses. Generating responses and creating proper protocol on how to reply to neutral or negative comments are key to preserving your company’s reputation.

The impact of social media to share information about your product or service requires close monitoring of consumer messages and places a stronger emphasis on customer services than ever before.

In fact, if you provide excellent customer service – before and after the sale – as long as your pricing is competitive, some customers might be willing to pay more to help ensure the peace of mind that your strong customer service provides.

customer feedback

Social Media Analytics and Reporting

Tracking data is essential to building insights, improving your social media results, and enhancing your marketing plan. We’ll review your impressions, engagements, and shares across all social platforms to determine what’s working and what isn’t.

Using those insights, we can report on results and make real-time adjustments to your upcoming campaigns to maximize impact. Consistent reporting on these metrics helps show the ROI of your social efforts and how they fit into your overall marketing plan.

data driven marketing

Let Us Help Improve Your Social Media Marketing

At Carlson Communications, we’ll work with you to ensure that your social media strategy and execution of that plan is achieving the results you need as part of your overall marketing program.

Whether your social media goal is to enhance your company’s brand or drive more qualified leads to your website and convert them to sales, our marketing team is committed to achieving those goals.

For your free social media audit and social marketing review, contact us so we can work together and help you achieve your marketing and sales goals!

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